COD verification
Verify every COD order before the courier truck leaves.
Confirm address, slot, and intent before dispatch — slash RTO rates without losing the buyer's trust.
the problem
Cash-on-delivery RTO rates hit 30-40% for some categories. The buyer changed their mind, the address is wrong, or the phone goes unanswered. The product makes a round trip you paid for twice.
how halloo solves it
halloo.ai calls every COD order within an hour of placement, confirms address + intent + delivery slot, and flags risk for your warehouse to triage before dispatch.
sample flow
What happens on a real call.
- 1Order placed; halloo.ai dials within 60 minutes.
- 2Confirms: name, full address, preferred slot, that the buyer still wants the product.
- 3Captures any concerns (size, colour, fit) and routes them to support.
- 4Marks the order verified, risky, or cancelled.
- 5Your dispatch team only ships the verified ones.
questions we get a lot
Won't this slow down shipping?
Average call time is 90 seconds; orders typically verified within 2 hours. Less than the dispatch window of most warehouses.
What happens if the buyer doesn't pick up?
Configurable retry policy — typically 3 attempts across the day. If still no answer, marked 'unverified' so dispatch can choose to hold or ship.
Try it for your cod verification workflow.
We'll wire up a demo agent for your exact use case in 48 hours.