Terms of service

01This agreement

These terms are an agreement between you and [Company legal name] (“Halloo”, “we”, “us”). They apply when you create an account on, or use, Halloo Converse or Halloo Admissions (the “Services”). If you use the Services for an organisation, you confirm that you can agree to these terms for it, and “you” means that organisation.

If you have signed an order form or another agreement with us, that document takes precedence where it differs from these terms.

02The services

Halloo Converse lets you build voice agents, connect them to your phone numbers, documents and systems, and run calls and campaigns. Halloo Admissions is built for university admissions teams. Halloo Hub is in development and is not offered under these terms.

We improve the Services over time. We will not remove core features you are paying for during your billing period without telling you first.

03Your account

Give accurate information when you sign up and keep it up to date. Keep your sign-in details secure; you are responsible for what happens under your account. Tell us at support@tryhalloo.in if you think someone has used it without permission.

04Your responsibilities

• Have a lawful basis, and any consent the law requires, for every number your agents call. This includes TRAI’s Telecom Commercial Communications Customer Preference Regulations, 2018 and the National Customer Preference Register (DND).
• Tell the people your agents speak to that they are talking to an automated agent, and that the call is recorded, wherever the law requires it.
• Act as the Data Fiduciary under the DPDP Act for the people your agents speak to, and give them the notices the Act requires.
• Upload only documents and content you have the right to use.
• Follow the terms of any telephony provider or other service you connect to Halloo.

05Acceptable use

You must not use the Services to:

• commit fraud, impersonate anyone, or mislead people about who is calling;
• harass, threaten or abuse anyone;
• ask for OTPs, UPI PINs, passwords, full card numbers or similar secrets;
• call people at times the law does not allow, or after they have asked not to be called;
• handle emergencies, give medical, legal or financial advice, or make decisions with similar effects on people, unless we have agreed it in writing;
• break the law, or help anyone else to;
• interfere with the Services, test their security without our written permission, or copy or resell them.

We may suspend an account that breaks these rules. Where we can, we will tell you first and give you a chance to fix the problem.

06AI-generated output

Voice agents produce speech in real time. They can misunderstand people, give wrong answers or say things you did not intend. You are responsible for setting up, testing and monitoring your agents and for the decisions you make based on what they produce. Have a person review anything with legal or similarly significant consequences.

07Third-party services

The Services work with services run by others, such as telephony providers, AI model providers and the CRM or other systems you connect. Those services have their own terms and may charge their own fees. We are not responsible for their availability or for how they handle data under their own terms.

08Fees and payment

Fees are set out in your order form or plan. [Describe billing: currency, billing cycle, usage charges, payment terms] Fees do not include taxes such as GST, which you pay. If an invoice is overdue, we may suspend the Services after giving you notice.

09Your data

You own the data you put into the Services and the recordings, transcripts and results the Services produce for you (“Customer Data”). You allow us to use Customer Data only to provide, secure and support the Services and as our Privacy policy describes. [State whether Customer Data is used to train or improve AI models]

Where we process personal data for you, we do so as your Data Processor and only on your instructions. You can export or delete Customer Data while your account is active. After your account ends we delete it within [number of days], unless the law requires us to keep it.

10Our property

We own the Services, including the software, designs and documentation. These terms give you the right to use the Services while your account is active, and nothing more. If you send us feedback, we may use it without any obligation to you.

11Confidentiality

Each of us will keep the other’s non-public business information confidential, use it only for this agreement, and share it only with people who need it and are bound to keep it confidential.

12Availability and support

We work to keep the Services available and to fix problems quickly, but we do not promise that they will run without interruption or errors. Any service levels we commit to are set out in your order form. For help, write to support@tryhalloo.in.

13Disclaimers

Apart from what these terms say, the Services are provided “as is” and “as available”, and we make no other promises about them, including that they will be fit for a particular purpose. Some laws do not allow these exclusions; where they apply, this section applies only as far as the law allows.

14Limitation of liability

Neither of us is liable to the other for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Each party’s total liability under these terms is limited to the fees you paid us in the 12 months before the event that caused the claim.

These limits do not apply to your obligation to pay fees, to breaches of the acceptable use section, or to liability that cannot be limited by law.

15Indemnity

You will defend us against, and cover our reasonable costs of, claims by others that arise from calls your agents make, content you provide, or your breach of the “Your responsibilities” or “Acceptable use” sections.

16Ending this agreement

You can stop using the Services and close your account at any time [notice period and refund terms]. We can end this agreement with [notice period] notice, or straight away if you seriously break these terms. When it ends, your right to use the Services stops and we handle Customer Data as the “Your data” section describes.

17Changes to these terms

We may update these terms. We will tell you about material changes by email at least 30 days before they take effect. If you keep using the Services after that date, the updated terms apply.

18Governing law

These terms are governed by the laws of India. The courts at New Delhi have exclusive jurisdiction over any dispute arising from them.

19Contact

[Company legal name], [Registered address]
support@tryhalloo.in